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Service Related Issues & Complaints

We are committed to providing high quality legal advice and client care.

We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you receive or about the bill, please contact Mr Rahil Chaudhari on 01273 696962 or by post to 145 Islingword Road, Brighton, East Sussex, BN2 9SH.

We have a written procedure that sets out how we handle complaints. If you would like to attain a copy of our written procedure then please write to us at the above address.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman’s contact details are:

Legal Ombudsman
PO Box 6167, Slough, SL1 0EH
0300 555 0333—from 8.30am to 5.30pm
enquiries@legalombudsman.org.uk
https://www.legalombudsman.org.uk 

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). Generally, the Legal Ombudsman deals with complaints relating to acts or omissions that happened after 5 October 2010.

A complaint/report can also be made to our regulator (the Solicitors Regulation Authority) in certain circumstances. For further information please visit:
https://www.sra.org.uk/consumers/problems/report-solicitor/